The Most Important Factor in Practice Transitions: Effective Communication
By Rod Johnston, MBA, CMA
As practice transition consultants, we are often asked “What is the most important factor in facilitating a successful practice transition?” The simple answer is Communication. While it is imperative for the buying doctor to build a strong team of advisors, complete due diligence on the practice, secure financing, and navigate the closing process, all else could be lost if there is no effective communication between the buyer and seller during and following the transition of ownership.
As part of the due diligence process, the buying doctor should schedule a face-to-face meeting with the selling doctor well in advance of closing. We typically recommend this meeting be held at the seller’s office after operating hours, with the practice transition consulting attending if possible. The initial meeting is designed to allow both parties to get to know one another, ask any questions they may have regarding the practice or each other, discuss practice philosophies, etc. During this meeting, the parties may also exchange contact information so they can reach out to each other directly to discuss any remaining questions or concerns leading up to closing (while also keeping the practice broker in the loop).
The buyer typically learns a great deal about the seller and practice during this interaction and leaves the meeting knowing if the opportunity is the right fit for them. Once the buyer and seller have met and established a personal connection, we also find that negotiations are more amicable and the closing process goes much smoother.
With a fee-for-service and/or personality-driven practice (where most of the patients or clients are coming to the practice specifically because of the seller’s personality), we have found that a second meeting between the buyer and seller in a more casual setting such as lunch, dinner, or happy hour can allow the parties to loosen up and gain additional insight into each other’s personalities, interests, practice philosophies, etc. It is important to mention that we suggest the parties steer clear of discussing pricing, allocations, or any other negotiable items during any of these meetings.
Throughout the closing process, the buyer should clearly communicate his or her expectations of the seller leading up to and following the sale and the seller should notify the buyer if he or she is unwilling or unable to fulfill these obligations. Regardless of the seller’s post-closing plans or obligations, the selling doctor should plan to serve as a resource to the buyer following the sale and be available for a phone consultation to answer questions and offer advice.
By effectively communicating throughout the transition process, the buyer and seller will have established a solid foundation for a smooth and successful healthcare practice transition.
Read More6 Reasons Why Your Veterinary Practice Won’t Sell
By: Rodney Johnston, MBA, CMA & Jim Vander Mey
Your practice has successfully worked for you for many years, so why isn’t it selling? Don’t get discouraged, understanding these challenges can help you adjust your approach. The issues typically fall into two categories: problems with your transition consultant or challenges with the practice itself.
1. Inadequate Practice Representation
Working with an inexperienced transition consultant can significantly hinder your sale. The right consultant knows where and how to advertise beyond simple website listings. They may connect with veterinary schools nationwide, professional journals, and state associations. Many already maintain lists of potential buyers for your area or practice type. Without these connections and marketing reach, your practice may remain invisible to ideal buyers, through no fault of your own.
2. Inaccurate Valuation
Price your practice too high, and you’ll unintentionally drive away qualified buyers who might otherwise show interest. Even if you find someone willing to pay premium prices, they’ll face financing challenges since banks rarely fund 100% of overvalued practices. This creates an unexpected situation where you become the bank for part of the purchase price. A comprehensive, accurate valuation from the start helps avoid these complications.
3. Undesirable Location
Sometimes it’s simply not finding the right veterinarian at the right time. Often, location limitations present significant challenges regardless of practice quality. Areas that aren’t attractive to new graduates or their families struggle to attract buyers, even when the practice itself is thriving. While your location may have been perfect for your needs, younger veterinarians may prioritize different community features.
4. Insufficient Practice Size
We know 2 exam room practices can operate efficiently and profitably, but today’s buyers may seek 3 rooms or more. Your practice layout worked wonderfully for your style of practice, but new buyers often anticipate expansion and want facilities that can evolve with their vision. This size limitation doesn’t diminish your practice’s value. It just means finding the right match may take longer.
5. Declining Revenue Trends
Declining collections over the past three years raise red flags for both buyers and lenders. They understand legitimate reasons such as more time off due to vacation or health issues, but the numbers still matter. Banks analyze historical performance when approving practice loans, and downward trends require explanation. While these factors slowed your sale, they don’t make it impossible.
6. Outdated Facilities and Equipment
Most buyers understand they may need to update style, equipment, and technology, but if it requires substantial investment, they may keep looking for a better practice. Modern veterinary medicine has evolved, and significant renovation costs post purchase can make an otherwise attractive practice less appealing. These factors don’t diminish what you’ve built. They simply narrow your buyer pool.
If your practice falls into any of these areas of concern, it will take more time than average to sell. Lowering the price may help, but if there is no interest, it’s not the price that’s the problem. Don’t give up or get mad, just understand that while your practice may have been perfect for you, it can be a while to find the right buyer.
Work with an experienced transition consultant to identify specific improvements that might increase marketability without requiring substantial investment. Omni Practice Group offers consultations to help veterinarians create effective transition strategies tailored to your specific situation and practice realities.
Read More6 Reasons Why Your Dental Practice Won’t Sell
By: Rodney Johnston, MBA, CMA & Jim Vander Mey
Your practice has successfully worked for you for many years, so why isn’t it selling? Don’t get discouraged, understanding these challenges can help you adjust your approach. The issues typically fall into two categories: problems with your transition consultant or challenges with the practice itself.
1. Inadequate Practice Representation
Working with an inexperienced transition consultant can significantly hinder your sale. The right consultant knows where and how to advertise beyond simple website listings. They may connect with dental schools nationwide, professional journals, and state associations. Many already maintain lists of potential buyers for your area or practice type. Without these connections and marketing reach, your practice may remain invisible to ideal buyers, through no fault of your own.
2. Inaccurate Valuation
Price your practice too high, and you’ll unintentionally drive away qualified buyers who might otherwise show interest. Even if you find someone willing to pay premium prices, they’ll face financing challenges since banks rarely fund 100% of overvalued practices. This creates an unexpected situation where you become the bank for part of the purchase price. A comprehensive, accurate valuation from the start helps avoid these complications.
3. Undesirable Location
Sometimes it’s simply not finding the right dentists at the right time. Often, location limitations present significant challenges regardless of practice quality. Areas that aren’t attractive to new graduates or their families struggle to attract buyers, even when the practice itself is thriving. While your location may have been perfect for your needs, younger dentists may prioritize different community features.
4. Insufficient Practice Size
We know 3-op practices can operate efficiently and profitably, but today’s buyers may seek 4 to 6 operatories, especially to add more hygiene. Your practice layout worked wonderfully for your style of practice, but new buyers often anticipate expansion and want facilities that can evolve with their vision. This size limitation doesn’t diminish your practice’s value. It just means finding the right match may take longer.
5. Declining Revenue Trends
Declining collections over the past three years raise red flags for both buyers and lenders. They understand legitimate reasons such as more time off due to vacation or health issues, but the numbers still matter. Banks analyze historical performance when approving practice loans, and downward trends require explanation. While these factors slowed your sale, they don’t make it impossible.
6. Outdated Facilities and Equipment
Most buyers understand they may need to update style, equipment, and technology, but if it requires substantial investment, they may keep looking for a better practice. Modern dentistry has evolved, and significant renovation costs post purchase can make an otherwise attractive practice less appealing. These factors don’t diminish what you’ve built. They simply narrow your buyer pool.
If your practice falls into any of these areas of concern, it will take more time than average to sell. Lowering the price may help, but if there is no interest, it’s not the price that’s the problem. Don’t give up or get mad, just understand that while your practice may have been perfect for you, it can be a while to find the right buyer.
Work with an experienced transition consultant to identify specific improvements that might increase marketability without requiring substantial investment. Omni Practice Group offers consultations to help dentists create effective transition strategies tailored to your specific situation and practice realities.
Read MoreSelling to an Individual Buyer or a Corporate Buyer Takes Time – Start Planning NOW!
By: Steve Kikikis
Retirement—ah, that sounds nice, right? However, the path to retirement requires careful planning, especially when it comes to selling your veterinary practice. While the idea of selling may seem simple, the reality is often far more complex. Selling a veterinary practice isn’t as straightforward as putting up a “For Sale” sign and waiting for buyers to arrive. Whether it’s finding the “right” individual buyer or navigating the complexities of selling to a corporation, veterinarians should start planning the sale of their practice at least three years before their intended retirement date. Omni Practice Group is here to help you determine the best timeline to begin the process.
Challenges with Individual Buyers and Extensive Due Diligence
Selling a veterinary practice to an individual buyer can be a lengthy process, often taking anywhere from three months to three years. One of the biggest challenges is the shortage of qualified buyers in the Pacific Northwest and across the nation. Potential buyers who meet the financial and professional criteria to own a practice are becoming increasingly rare. Many veterinary professionals are opting to remain associates rather than take on the commitment of owning and operating a practice full-time.
At Omni Practice Group, we are committed to addressing this challenge. We actively market your practice to individual buyers through buyer seminars, attendance at industry conferences, outreach to veterinary schools, and leveraging our extensive database of potential buyers. If there’s a doctor considering practice ownership, we ensure they know about your practice.
Once a buyer is identified, the process of due diligence begins. This includes an in-depth evaluation of the practice’s financials, client base, operational procedures, and securing financing, as well as negotiating terms and other critical details. This thorough process ensures that buyers fully understand their investment and can assess the practice’s viability for future success. While vital, due diligence takes time and underscores the need to start planning early.
Corporate Buyers: Balancing Opportunity and Commitment
In recent years, corporate buyers have become significant players in the veterinary practice acquisition landscape, and 2024 is no exception. Selling to a corporate buyer can offer financial security and access to resources, but it also comes with specific requirements.
Corporate buyers typically expect a long-term commitment from the selling veterinarian, often requiring them to remain with the practice for 2-3 years post-sale. This arrangement ensures a smooth transition of ownership, continuity of care for patients, and the successful transfer of knowledge to the new owners. Additionally, the work agreement will outline financial expectations for both the outgoing doctor and their associates.
For veterinarians planning their retirement, this extended post-sale commitment may delay retirement plans by several years, making it even more important to plan the sale of your practice well in advance.
Omni Practice Group: Your Partner in a Complex Process
Selling a veterinary practice is not a typical transaction; it’s a multifaceted process requiring careful consideration, strategic planning, and sufficient time. By starting the sale process at least three years before your planned retirement, Omni Practice Group can help you navigate the complexities of the market with greater ease and confidence. Our expertise ensures that you have the time needed to find the right buyer for your practice and facilitates a smooth transition.
Your Next Steps
Contact Steve Kikikis today to schedule a consultation. Together, we’ll evaluate your practice to determine its value, identify potential buyers, and estimate the timeline needed for an individual sale or corporate transaction. Start planning now to secure the retirement you deserve!